Privacy Policy

This Privacy Policy describes how Green Home Energy (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or interact with our website https://www.greenhomeenergy.uk/ (“Website”) or use our services.

We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Green Home Energy is a UK-based renewable energy company providing consultancy, design, and installation of sustainable energy systems including solar panels, heat pumps, and EV charging solutions.

Company Name: Green Home Energy
Website: https://www.greenhomeenergy.uk/
Email: info@greenhomeenergy.uk
Registered Office: 402 Uxbridge Road, Hatch End, Pinner, Middlesex HA5 4HP, United Kingdom.

We act as the data controller of the personal information we collect from you.

2. Information We Collect

We may collect and process the following types of personal data about you:

a. Information You Provide Directly

Name, email address, and contact number
Postal address and property details (for consultation or installation)
Enquiry details submitted via contact forms, emails, or phone calls
Billing and payment information (where applicable)
Marketing preferences and feedback

b. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited, time spent, and navigation patterns
Device information (desktop, tablet, mobile)
Cookies and similar tracking technologies (see our Cookie Policy)

c. Information from Third Parties

We may receive information from:

Lead generation platforms or referral partners
Social media interactions (e.g. Facebook, LinkedIn, Instagram)
Advertising and analytics tools such as Google Analytics

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide quotations or consultations
To deliver and manage our services, including installations and maintenance
To improve our website, services, and customer experience
To send marketing communications, newsletters, and promotional offers (only with your consent)
To comply with legal and regulatory obligations
To manage and resolve customer feedback or complaints

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent: When you agree to receive marketing communications.
Contractual necessity: To perform a contract with you or take steps at your request before entering into a contract.
Legitimate interests: To improve our services, maintain business operations, and prevent fraud.
Legal obligation: To comply with applicable laws and regulations.

5. How We Share Your Information

We may share your information with:

Service providers and subcontractors involved in fulfilling your service requests.
IT and hosting providers to operate our website and email systems.
Analytics and marketing partners (e.g., Google, Facebook) to improve website performance.
Legal and regulatory authorities when required by law.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
For marketing data, we retain your information until you unsubscribe or withdraw consent.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your personal data.
Restriction: Request limitations on how we process your data.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: You can withdraw consent at any time (for example, unsubscribe from marketing emails).